Shipping, Terms & Policies

Please read the following terms and conditions of use carefully before using this website.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Shipping Policy

We offer FREE shipping within the UK on all orders over £50, international shipping is zone dependant. For more information please see below.

We offer FREE shipping within the UK on all orders over £50. Shipping for orders under £50 is charged at £4.45 to cover handling, packaging and staff time.

We send UK orders via Royal Mail’s Signed For First Class, UK Mail Next Day Tracked, or a DPD ExpressPak/Parcel service so you can have confirmation of the package’s delivery.

Estimated delivery is next day (24 hours), though please allow 3 days for any delays with the mail service, or to the Highlands/Islands.

Our delivery costs vary by country. The shipping fee will be visible at the checkout.

We send EU orders using DHL so you can track your package’s journey and delivery. Entering your phone number at check out will help with tracking.

Estimated delivery is 3-5 working days, though please allow 7 days for any delays with the mail service.

Our delivery costs vary by country. The shipping fee will be visible at the checkout. For high shipping zones, the actual cost will be split between a price increase on the product and shipping cost shown at checkout.

We send International orders using DHL so you can track your package’s journey and delivery. Entering your phone number at check out will help with tracking.Sometimes we may ship with an independent courier if for instance the parcel is particularly heavy or bulky.

Orders to the USA up to $800 are free of US import tax, as standard.

Items ordered that are in stock should be dispatched within 48 hours from the date of the order being placed.

If any of the items in your order are backordered (i.e. stock discrepancy when ordering), we may need around 5-7 business days to manufacture the item. Email us before purchasing if you’d like a more accurate estimate.

Returns & Exchanges Policy

We offer a 30-day returns or exchange policy from the date of you receiving the goods. For more information please see below.

Returned or exchanged jeans must be fully resaleable, in new condition. This means no smoke smells, no dirty marks, no pet hair, obviously unworn and inline with our hemming policy (see below).

Please use our size charts to hopefully get the right size the first time. Email us for any assistance.

If garments have not been used in accordance with our care advice and recommendations stated on our website, and as such are classed as damaged through negligence, we cannot accept any returns or exchanges.

We are unable to accept returns or exchanges for jeans that have been shortened unless they are still 34″ in length or longer, as per information on each product page. Please contact us to check first if you have queries.

The customer is responsible for paying return shipping to us for exchanges, refunds, hemming or repairs.

Garments returned from outside of the UK should be sent by a courier service such as DPD, DHL, FedEx, UPS, TNT. Please do not use your national postal service if possible. Ensure you keep hold of any receipt as we are not liable for missing parcels without one.

If you post a return to us from outside the UK, you MUST clearly indicate that it is “RETURNED GOODS.” Otherwise, we are likely to be charged tax and duties when your return enters the UK. If this does happen, we will deduct the tax and duties from your order’s return or exchange value.

If in the unlikely event that a jean arrives to you damaged, please kindly take a photo of the packaging so that we can claim with our shipping partner. If the jeans have arrived incorrectly, not hemmed to the specified length, are incorrectly sized (we are human and some things can be missed) or for any other reason due to our fault, please email us and we’ll let you know the next step; we will of course reimburse your return shipping to us, just please for the sake of our small business use an economical method. We will respond to each problem or fault on a case by case basis, so please email us and someone on the team will get back to you.

Shop with confidence - we will cover all import charges to your door.Your order will be shipped using DDP (Delivered Duty Paid) service and we will take responsibility for import clearance, payment of taxes and import duties.

This will of course cost extra for us, but we believe this will make a better shopping experience for our European friends.

Due to the additional admin charges from our courier partners it does mean we have to put a surcharge on items sent to Europe, as a small business it is hard to swallow these ourselves unfortinately.

We prefer returns being sent to our Coal Drops Yard shop.

Blackhorse Lane Ateliers
Unit 32, Coal Drops Yard
King’s Cross
London N1C 4DQ
+44 (0)20 3746 8303

Jeans can be dropped off at our Factory, however all stock needs to be processed at our Coal Drops Yard shop so there may be a delay in dealing with your order.

Blackhorse Lane Ateliers
114b Blackhorse Lane
London E17 6AA
+44 (0)20 8531 7772

Please include a note (or your original invoice) indicating your name and address, with information on the reason for your return i.e. refund, exchange, hemming, repair. A phone number and email address is always helpful.

Privacy Policy

Blackhorse Lane Ateliers is London’s only craft jean maker, and we’re building a #CraftJeanRevolution. We make garments of unmatched quality in selvedge & raw denim, with a focus on social and environmental sustainability, and community.This Privacy Policy applies to Blackhorse Lane Atelier Ltd. (“Blackhorse Lane Ateliers”, “Blackhorse Lane,” “BLA,” “we”, “us”, “our”) and explains how we collect, use and disclose personal information. This policy describes the type of information we collect and use, how we will protect it, when we may disclose it, and how you can update your information. This Privacy Policy does not apply to personal information about employees, partners or other staff, consultants, volunteers or other individuals assigned to BLA (collectively, “BLA Members”), or to any information which is not personal information as defined in or interpreted under applicable British law.

Your privacy is very important to us. At BLA we have a few fundamental principles that we follow:

We don’t ask you for personal information unless we truly need it.We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.We don’t store personal information on our servers unless required for the on-going operation of our business.

Like most website operators, Blackhorse Lane Ateliers collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visit. Blackhorse Lane Ateliers’s purpose in collecting non-personally identifying information is to better understand how visitors use our website. We use Google Analytics to both capture and analyse this data. By analysing this data, we’re able to fix bugs that improve your online shopping experience on our website.

Certain visitors to Blackhorse Lane Atelier’s websites choose to interact with Blackhorse Lane Ateliers in ways that require Blackhorse Lane Ateliers to gather personally-identifying information. The amount and type of information that Blackhorse Lane Ateliers gathers depends on the nature of the interaction.

If you chose to join our email newsletter to receive a 17% off discount on your first purchase, Blackhorse Lane Ateliers will collect your email address. Your email address will then be used for our marketing newsletter, which you can choose to unsubscribe from at any time.

If you chose to make a purchase from Blackhorse Lane Ateliers, we must collect your name, email address, phone number, billing address and shipping address. Our website platform also collects your IP address for fraud prevention. This information is necessary to for Blackhorse Lane Ateliers to fulfil your order.

Blackhorse Lane Ateliers uses two payment processors for website transactions, PayPal and CityPay. Both services collect and process your payment information, and neither pass your payment information to Blackhorse Lane Ateliers. We will never access or store your payment information for any reason.

In each case, Blackhorse Lane Ateliers collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Blackhorse Lane Ateliers. Blackhorse Lane Ateliers does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities such as joining our newsletter, or making a purchase.

Blackhorse Lane Ateliers discloses potentially personally-identifying and personally-identifying information only to those of its employees and services (ex: Royal Mail Click & Drop) that (i) need to know that information in order to provide services necessary for Blackhorse Lane Ateliers to continue to operate as a business, and (ii) that have agreed not to disclose it to others. Blackhorse Lane Ateliers will not rent or sell potentially personally-identifying and personally-identifying information to anyone, anytime, anywhere. Other than as described above, Blackhorse Lane Ateliers discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Blackhorse Lane Ateliers believes in good faith that disclosure is reasonably necessary to protect the property or rights of Blackhorse Lane Ateliers, third parties or the public at large.

If you are a registered user on Blackhorse Lane Ateliers’ website and have supplied your email address, Blackhorse Lane Ateliers may occasionally send you an email to tell you about new products, solicit your feedback, or just keep you up to date with what’s going on with Blackhorse Lane Ateliers and our products. Blackhorse Lane Ateliers takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

BLA maintains your personal information for the purposes set out in this Privacy Policy. If you would like to request access to, correct, or delete your personal information in BLA’s custody or control, please make your request via our Contact Page. We may need to verify your identity before searching for and providing you with your personal information. In some circumstances, we may not provide access to your personal information if, for example, it contains the personal information of other people, if it constitutes confidential commercial information, or if it otherwise is not properly the subject of an access request.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Blackhorse Lane Ateliers uses cookies for a few key reasons.

1. BLA uses a cookie to ensure that customers are only shown our newsletter registration prompt a single time.
2. BLA uses a cookie for the Facebook Advertising platform, enabling BLA to show advertisements on Instagram and Facebook.
3. BLA uses a cookie for Google Analytics and Google Adwords combined, enabling BLA to show advertisements on Google.

We believe these cookies are necessary to be a competitive online business. Blackhorse Lane Ateliers visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Blackhorse Lane Ateliers’ website, with the drawback that certain features of Blackhorse Lane Ateliers ’s website may not function properly without the aid of cookies.

If Blackhorse Lane Ateliers, or substantially all of its assets were acquired, or in the unlikely event that Blackhorse Lane Ateliers goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Blackhorse Lane Ateliers may continue to use your personal information as set forth in this policy.

Although most changes are likely to be minor, BLA may change its Privacy Policy from time to time, and in BLA’s sole discretion. Blackhorse Lane Ateliers encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Terms & Conditions

Registered Company Information

Registered Company
Blackhorse Lane Atelier Limited

Registered in
England & Wales

Registered Address
Thavies Inn House, 3-4 Holborn Circus, London EC1N 2HA

Registered Company Number

VAT Number
218 4956 82

In these conditions the following terms shall have the following meaning: “The Company” means Blackhorse Lane Atelier Limited. “Customer” means the customer of the company. “Contract” means any contract for the sale of goods by The Company to the Customer.

Payment will be taken from your chosen payment method when you place your order.

We use secure payment gateways from CityPay and PayPal; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details. We do not store any of the information provided to CityPay or PayPal. All information needed to fulfil your order is provided by the customer on our website during checkout. We do not store credit card details nor do we share customer details with any 3rd parties.

Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to Blackhorse Lane Ateliers within ten working days of delivery. Blackhorse Lane Ateliers shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Blackhorse Lane Ateliers, promptly return any of the goods subject to any claim and any packing materials securely packaged to Blackhorse Lane Ateliers for examination.

If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Blackhorse Lane Ateliers shall at its option, replace them with similar goods, or provide the Customer with a credit note for their invoice value.

If the Customer establishes that any of the goods are defective Blackhorse Lane Ateliers shall at its option, replace them with similar goods or provide the Customer with a credit note for their invoice value.

In no circumstances shall the liability of Blackhorse Lane Ateliers to the Customer under this condition exceed the invoice value of the goods.

We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.

Blackhorse Lane Ateliers reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer’s statutory rights will not be affected.

Our raw selvedge denim is delivered unwashed. Denim contains indigo dye, which has some rub colour transfer as dry goods. This is part of the natural cycle of the garment. The rub transfer on indigo fabrics does vary depending on the fabric and mill supplier. We try wherever possible to select fabrics with the minimum rub colour transfer but indigo pigment does sit on the surface of the cotton fibre and will naturally fade during wash cycles.

Contact Us

If you have any questions after reading the Blackhorse Lane Ateliers Privacy Policy, please contact us via the form on our contact page.