Returns

Returns

  • Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order up to 7 days after order receipt date, as long as the items are returned unworn in their original condition, with all tickets and tags attached.
  • At Blackhorse Lane Ateliers we offer a 30-day returns policy from the date of receiving the goods. In this instance all refunds will exclude postage costs, unless a mistake has been made by us.
  • We cannot accept returns as damages if garments have not been used in accordance with our care advice and recommendations stated on our website.
  • We are unable to accept returns for jeans that have been hemmed.

 

Exchanges

  • We are happy to exchange a un-worn garments for a different size or fit if you did not make the right choice when purchasing.
  • Please consult our “How We Measure” guide and also the size charts on individual product pages to hopefully get the right size on the first try.
  • We are unable to accept exchanges for jeans that have been hemmed.