Jean Repairs & Alterations
Here at Blackhorse Lane Ateliers, one of our key values is connectivity. This relates to our physical and emotional connection with each other, but also to our clothing. We make what we do, in the way that we do, because we want to nurture an understanding between garment and wearer. We combine tailoring innovation and heritage construction to create garments of unmatched quality. We believe our jeans are the best in the world. That being said, over time, your denim will wear down due to the nature of textiles and movement, and we want to ensure that you continue to love and wear your garment. Our motto is “made by us for life”: we try to minimise the environmental impact of making denim garments with every decision. But, for a garment to last a lifetime, it also takes you as active participant. That’s why we repair your denim garments, whether made by us or not.
We will happily shorten any jeans at our factory shop. This is free of charge for Blackhorse Lane Ateliers jeans, and £15 for other brands. Please tell us if you have washed your jeans already or not, as we add 1″ to the hem for shrinkage allowance. This isn’t the case for other brands, as the finishing process may be different.
– Please ensure your jeans are clean before sending them to us for repairs or alterations. This is so that the denim is prepared for darning, and also to help out our machinists with smells and stains.
– Payment is required before any work is undertaken. We can send you an online invoice, or you can pay in-store. Repairs are free on Blackhorse Lane denim, however, we reserve the right to charge for repairs on sample jeans. We also reserve the right to decline free repairs on BLA jeans if we feel that damage has been encouraged e.g. through sport.
– Return postage must be paid whether your denim is in for a free BLA repair or other brand repair. As we are undertaking the work free of charge, we believe this is acceptable. As above, we can send you an invoice, and all jeans will be posted tracked and/or signed for. The cost is £5.34 per parcel.
– We accept no liability for any jeans that are lost in transport to us, we recommend using a tracked service when sending your jeans to us. We cannot replace packages lost during return shipment if proof of tracking is unavailable. However, should you have proof of shipment and your jeans are lost or damaged in transit, then maximum liability for any lost jeans is a replacement of the same jean if available in our stock, or a maximum of £100 credit on production of an original receipt.
– Should we not undertake any work on your jeans you will be charged to have your jeans sent back to you. - If sending from outside the UK, please ensure your parcel is marked as a used garment repair. We cannot accept any customs charges, and will have your jeans returned to sender if charges are incurred.
How we repair.
– We use a traditional Singer machine to industrially repair your jeans. Using a style of zig zag stitch, the worn area is reinforced. It also means we can get into most of the nooks and crannies.
– We may need to use a patch inside the jean. We do not charge extra for this.
– We’ll do our best to match the hemming thread to the stitch size and colour of the jean.
– We do not use indigo-dyed thread. Therefore, the darning thread will not fade in the same way as your jeans. However, we’ll do our best to match our darning thread to the colour of the denim item.
– If we are replacing pocket bags, buttons or belt loops then you will have a noticeable difference in the colouration, though we will always ensure the same type of denim or component is used. Please note, we cannot undertake these repairs on other branded jeans due to our branded trims. It isn’t always possible to darn the corners of pockets due to hidden rivets.
Our current turnaround time for repairs is around 1-2 weeks.
Include a note with your name, a return address, daytime phone number, email address, what you are sending in, and finally what you would like to have done to your jeans. If there is any wear to your jeans that you wouldn’t like us to patch up, such as on pocket bag openings, please mark these otherwise our machinist may mend them anyway! Prior to sending in any denim for repair, you may email us images to assess for cost and time estimate.
Our return address.
Blackhorse Lane Ateliers 114b Blackhorse Lane, London E17 6AA UK
Have any questions? See anything not mentioned? Email us at firstname.lastname@example.org